Important information about using Stride
Welcome to Stride! These Terms of Service ("Terms") govern your use of our dog training business management platform. By using Stride, you agree to these Terms. Please read them carefully.
Stride is a business management platform for professional dog trainers. Stride helps trainers:
To use Stride, you need to create an account. You agree to:
Stride supports both individual trainers and multi-trainer businesses. When you create an account, you create or join an organization. Organizations can have multiple team members with different roles:
You must be at least 13 years old to use Stride. If you're under 18, you should have parental permission.
New users receive a 30-day free trial with full access to all features.
After your trial ends, Stride costs $59 per month or $590 per year. By subscribing, you agree to:
You can cancel your subscription at any time from your account settings. After cancellation:
We don't offer refunds for partial months. If you cancel, you keep access until the end of your billing period. See our Refund Policy for details.
When you use Stride, you collect and store information about your clients (dog owners) and their dogs. This includes names, contact information, addresses, dog details, appointment history, and payment information. You are responsible for:
Before enabling SMS notifications for a client, you must confirm that the client has agreed to receive text messages. When you add a client's phone number for SMS, you will be asked to confirm that you have obtained consent. By checking this confirmation, you certify that:
See our SMS Consent Policy for full details on our SMS consent process.
Stride can send SMS notifications to your clients for appointment confirmations and reminders. These messages are sent through our SMS provider (Twilio). By using SMS features, you agree that:
Stride allows you to accept credit card payments from your clients through Stripe Connect. To use this feature, you must connect a Stripe account. By using payment processing, you agree to:
Stripe charges processing fees (currently 2.9% + $0.30 per transaction). You can choose to absorb these fees or pass them on to your clients. Stride does not charge additional fees on client payments.
With client consent, you can save payment methods for future charges. Saved card information is stored securely by Stripe, not by Stride.
You can connect Stride to your Google Calendar to sync appointments. When connected, appointment details (including client names, dog names, and appointment information) are shared with Google. You can disconnect this integration at any time from your settings. Google's use of your data is governed by Google's Privacy Policy.
We may add additional integrations in the future. Each integration will clearly explain what data is shared and can be connected or disconnected from your settings.
You own all the data you enter into Stride, including client information, dog profiles, training notes, session logs, and uploaded files. We don't claim ownership of your content.
By using Stride, you grant us a limited license to store, process, and display your content to provide the service (like generating AI recommendations based on your training data, sending notifications to your clients, and syncing with connected services).
You can export all your data at any time from your account settings. Exports include clients, dogs, appointments, invoices, payments, and session notes in CSV or Excel format.
You agree to:
Stride owns all rights to our platform, including our code, design, branding, and features. You can't copy, modify, or redistribute our software.
We may:
We strive to keep Stride available 24/7, but we can't guarantee it. We may experience downtime for maintenance, updates, or technical issues. We're not liable for any disruptions to the service.
Important: Stride is provided "as is" without warranties of any kind. We're not liable for:
Our total liability to you is limited to the amount you paid us in the last 12 months.
We may suspend or terminate your account if you:
If we terminate your account for violations, you won't receive a refund.
Your privacy matters to us. Please read our Privacy Policy to understand how we collect, use, and protect your data and your clients' data.
These Terms are governed by the laws of the United States. Any disputes will be resolved in accordance with US law.
If you're in the European Union, you also have rights under EU consumer protection laws and GDPR. Nothing in these Terms affects those rights.
If you have a problem, please contact us first at nick@stride.dog. We'll do our best to resolve it.
We may update these Terms from time to time. If we make significant changes, we'll notify you by email or through the service. Your continued use after changes means you accept the new Terms.
Questions about these Terms? Contact us at:
Thank you for using Stride to manage your dog training business!